Privacy Policy — How fb77s Protects Your Personal Data

When you interact with the fb77s platform — from the moment you register an account through to your day-to-day use of casino games, sportsbook markets, and payment services — we collect certain categories of personal data. The specific data collected depends on the nature of your interaction with us.

Registration and account data:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify the 18+ age requirement).
• Email address and mobile phone number.
• Username and encrypted password (passwords are never stored in plain text).
• Residential address, including city, district, and postal code.

Identity verification (KYC) data:

• Scanned copy or photograph of a valid National Identity Card (NID), passport, or other government-issued photo ID.
• Proof of payment method (e.g., screenshot of bKash or Nagad account showing your registered name) where required.
• Selfie photograph for liveness checks in high-risk verification scenarios.

Financial and transaction data:

• Deposit and withdrawal amounts, dates, and payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank).
• Wallet balance history and transaction reference numbers.
• Bonus claims, wagering activity, and promotion participation records.

Technical and usage data:

• IP address and approximate geographic location (city/region level).
• Device type, operating system, browser type and version.
• Pages visited, session duration, games played, and betting history.
• Login timestamps and logout events.
• Error logs and technical diagnostics where relevant to support requests.

Communication data:

• Live chat transcripts and email correspondence with the fb77s support team.
• Feedback, complaints, and dispute records.
• Marketing preferences (opt-in or opt-out status for promotional communications).

fb77s does not intentionally collect data from individuals under the age of 18. If we become aware that personal data has been submitted by a person under 18, we will delete that data immediately and close the associated account.

fb77s processes your personal data only where there is a lawful basis for doing so. The primary bases on which we rely are: (a) the performance of a contract with you (i.e., operating your account and providing services); (b) compliance with a legal obligation; (c) our legitimate interests in operating a secure and fair platform; and (d) your explicit consent, where specifically required.

The table below summarises the key purposes for which your data is processed and the lawful basis for each:

You may withdraw your consent for marketing communications at any time by updating your preferences in the account settings panel or by contacting support at [email protected]. Withdrawing consent for marketing will not affect the lawfulness of processing carried out before the withdrawal, and it will not affect your ability to use the fb77s platform.

fb77s does not make automated decisions that produce significant legal effects about you without human review. Where profiling is used — for example, to identify patterns associated with problem gambling or fraud — it is used as a flag for human investigation, not as the sole basis for account action.

In order to operate the fb77s platform effectively and fulfil our legal obligations, we share certain personal data with carefully selected third-party service providers. All such providers are contractually bound to process your data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection principles.

Categories of third parties with whom data may be shared include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard receive the minimum transaction data necessary to process deposits and withdrawals on your behalf.
• Identity verification providers: KYC and document verification services receive identity document data and, where applicable, biometric data for the purpose of verifying your identity and age.
• Game content providers: Third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and player identifier to facilitate game sessions. They do not receive your full name, payment details, or government ID data.
• Fraud prevention and security services: Technical data including IP addresses and device fingerprints may be shared with fraud detection platforms to protect the integrity of the platform.
• Customer support platforms: Live chat and ticketing tools used by our support team may process communication data in order to provide you with assistance.
• Legal and regulatory authorities: Where required by law, court order, or regulatory directive, fb77s will disclose personal data to relevant authorities. We will notify you of such disclosures where we are legally permitted to do so.

fb77s does not transfer your personal data to third parties located in countries with materially weaker data protection standards without ensuring appropriate safeguards are in place. Where international data transfers are necessary, we rely on contractual obligations and security assessments to protect your data.

fb77s uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — to operate the platform, remember your preferences, analyse usage patterns, and maintain session security. This section explains what cookies we use and why.

Strictly necessary cookies are essential for the platform to function. They enable core features such as account login sessions, security tokens, language preference retention, and shopping cart / cashier session continuity. These cookies cannot be disabled without significantly impairing your ability to use fb77s.

Performance and analytics cookies help us understand how players interact with the platform — which pages are most visited, where users encounter errors, and how navigation flows are used. This data is collected in aggregated, anonymised form and is used solely to improve the platform experience.

Functional cookies remember your preferences, such as display settings, notification options, and your last visited game category, so you do not need to reset them on each visit.

Marketing and retargeting cookies are only deployed where you have given explicit consent. These cookies track interactions with promotional content to help us measure the effectiveness of campaigns. They do not collect sensitive financial or identity data.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies entirely or on a per-domain basis. Please note that disabling strictly necessary cookies will impair platform functionality, including the ability to log in and maintain a session. Instructions for managing cookies in popular browsers are available in the browser's help documentation.

fb77s does not use cookies to build advertising profiles for sale to third parties. Any tracking used on the platform is for operational, security, or first-party analytics purposes only.

fb77s retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The table below sets out our standard retention periods by data category:

Once the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked back to you. Anonymised and aggregated data (for example, platform-wide statistics used for internal reporting) may be retained indefinitely as it no longer constitutes personal data.

Data is stored on servers that are protected by physical and logical access controls. fb77s conducts regular internal reviews of data retention schedules to ensure that data is not held beyond its required period.

As a player on fb77s, you have the following rights with respect to your personal data. These rights are subject to certain legal limitations — for example, we may be unable to delete data that we are legally required to retain for AML or financial compliance purposes — but we will always tell you clearly if a limitation applies to your specific request.

• Right of access: You have the right to request a copy of the personal data that fb77s holds about you, together with information about how it is processed and on what basis.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Many details (such as email address and phone number) can be updated directly in your account settings without needing to contact support.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data. We will honour this request where no overriding legal obligation requires us to retain the data. Note that deletion requests typically require account closure.
• Right to restrict processing: You may request that we suspend the processing of your personal data in certain circumstances — for example, while the accuracy of data is disputed or where you object to processing based on legitimate interest.
• Right to data portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interest grounds, including profiling for marketing purposes. You may opt out of marketing communications at any time via your account settings or by emailing support.
• Rights related to automated decision-making: You have the right not to be subject to a decision based solely on automated processing — including profiling — that produces significant effects concerning you, without human review.

To submit a privacy rights request, please contact our support team at [email protected] with the subject line "Privacy Rights Request" or initiate a conversation via the 24/7 live chat portal. Please include your registered email address and a brief description of your request. We will acknowledge your request within two business days and provide a substantive response within five business days, or notify you if additional time is required.

fb77s takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure.

Our security measures include, but are not limited to:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and fb77s servers is encrypted in transit using current TLS standards, preventing interception by third parties.
• Encryption at rest: Sensitive data fields — including identity documents, payment information, and passwords — are encrypted in our databases using strong encryption algorithms. Passwords are stored using one-way hashing and are never recoverable in plain text.
• Access controls: Access to personal data within fb77s systems is restricted on a strict need-to-know basis. All staff access is logged and subject to regular audit. Former employees have access revoked immediately upon departure.
• Two-factor authentication (2FA): fb77s offers optional SMS OTP-based 2FA to players and enforces 2FA for all internal administrative access to player data systems.
• Fraud detection systems: Real-time monitoring systems analyse login attempts, transaction patterns, and device behaviour to identify and block potentially fraudulent activity before it affects your account.
• Penetration testing and vulnerability assessments: fb77s conducts regular security testing to identify and remediate potential vulnerabilities in the platform infrastructure.
• Incident response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, fb77s will notify affected players and relevant authorities as promptly as possible, providing details of the breach and the steps being taken to mitigate its effects.

While fb77s applies robust security measures, no internet-based system can guarantee absolute security. You play an important role in keeping your account secure: use a strong, unique password, enable 2FA where available, and never share your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, contact support immediately via live chat or at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way fb77s handles your personal data, please contact our support team using any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the account portal after fb77s Login
• Support Hours: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week
• Average Response Time: 2–5 minutes on live chat; within 5 business days for email privacy requests

When contacting us about a privacy matter, please use the subject line "Privacy Request" and include your registered email address so that we can verify your identity and locate your account records efficiently.

Policy updates: fb77s reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will post a prominent notice on the platform and update the "Last Reviewed" date at the top of this document. Where changes significantly affect your rights or the way your data is used, we will notify you directly via your registered email address. Continued use of the fb77s platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how fb77s protects your personal data. If you disagree with any change to this policy, you should stop using the platform and contact us to close your account and request deletion of your data where legally permissible.