Play Smart, Play Safe with fb77s

fb77s is Bangladesh's premier online casino and sports betting platform, and with that position comes a serious responsibility to the players and communities we serve. We are fully committed to providing a gambling environment that is fair, transparent, and genuinely safe for every adult who chooses to participate.

Our responsible gaming programme is not a checkbox exercise. It is a living set of policies, tools, and support pathways that we actively maintain and improve. From the moment you create your fb77s account, you have access to a suite of self-management tools that put you in control of your play — including deposit limits, session timers, time-out features, and self-exclusion, all free of charge and actionable immediately from your account settings.

We also invest in staff training so that our support team can recognise signs of distress and respond with empathy and appropriate guidance. If a member of our team identifies behaviour consistent with problem gambling — such as repeated rapid deposits after losses, or requests to override self-imposed limits — they are trained to proactively offer responsible gaming resources rather than simply processing the request.

fb77s operates on the principle that a sustainable player is a happy player. We want every person on our platform — whether they are watching the Bangladesh Tigers in a T20 match, spinning through our slot catalogue, or playing live dealer tables — to walk away from every session feeling like their time and money were well spent, within means they are comfortable with.

At fb77s, every new account must pass a date-of-birth check at registration. Players who cannot verify their age through our standard KYC process will be unable to make deposits or access real-money games. We require a valid government-issued National Identity Card (NID), passport, or other official photo ID to confirm that each player is aged 18 or above.

We also encourage all adults who share a household with young people to take additional precautions:

• Keep your fb77s login credentials private and never share them with anyone, including family members.
• Enable two-factor authentication (2FA) on your account so that even if someone knows your password, they cannot access your account without your mobile device.
• Log out of your fb77s account on any shared device after each session.
• Consider using parental control software on shared computers or smartphones to block access to gambling websites for underage users.
• Talk openly with young people in your household about responsible attitudes toward gambling and money.

If you suspect that a minor has accessed a gambling platform — including fb77s — please contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.

Problem gambling can affect anyone, regardless of age, income level, or how long they have been gambling. It typically develops gradually rather than appearing suddenly, which is why awareness and early intervention are so important. The following warning signs may indicate that gambling is becoming a problem rather than a form of entertainment.

If you recognise three or more of the above signs in your own gambling behaviour, we strongly encourage you to use the self-assessment and support tools described in this page. Acknowledging that gambling has become a problem is the first and most important step toward regaining control. fb77s is here to support you through that process without judgement.

fb77s provides a comprehensive set of self-management tools that you can activate at any time from within your account settings panel. All tools are free, instant to apply (with the exception of limit increases, which have a mandatory delay), and do not require contacting support to set up.

To activate any of these tools, log in to your fb77s account and navigate to Account Settings → Responsible Gaming. Changes to deposit limits, loss limits, and session timers are reflected immediately. If you require assistance setting up any of these tools, our 24/7 support team can guide you through the process via live chat.

Important: fb77s will never attempt to persuade you to withdraw or reduce a responsible gaming limit you have chosen to set. Any request to increase a limit is subject to a mandatory 24-hour waiting period so that you have time to reconsider before the change takes effect.

If you feel that taking a break from gambling is the right decision for you, fb77s offers a formal self-exclusion programme with the following duration options:

• 6-month self-exclusion: Your account is suspended for a minimum of 6 months. You may request reactivation after this period following a mandatory review process.
• 12-month self-exclusion: Your account is suspended for a minimum of 12 months, after which a reactivation review process applies.
• Permanent self-exclusion: Your account is permanently closed. You will be unable to open a new fb77s account using the same identity details at any point in the future.

To initiate self-exclusion, you can either use the Account Settings → Responsible Gaming → Self-Exclusion panel within your account, or contact our support team directly via live chat or at [email protected]. Self-exclusion requests submitted via support are processed within one hour and typically within 15 minutes during peak staffing hours.

During any active self-exclusion period, fb77s will take the following additional steps:

• Remove you from all marketing lists and cease sending promotional emails, SMS messages, and push notifications.
• Refund any balance remaining in your account wallet at the time of exclusion, subject to standard KYC verification.
• Flag your account to prevent the creation of duplicate accounts using the same identity, phone number, or payment method.
• Provide you with information about external support organisations where relevant.

We take self-exclusion seriously. If you attempt to open a new account during an active self-exclusion period, that account will be closed immediately and any deposits made during the excluded period may be returned without the ability to withdraw winnings, in accordance with responsible gaming best practice.

If you are concerned about your own gambling behaviour or that of someone close to you, you do not have to face it alone. Talking to someone — whether that is the fb77s support team, a trusted friend or family member, or a professional counsellor — is a powerful first step.

In Bangladesh, awareness of problem gambling as a recognised health issue is growing. We encourage players who feel they need professional support to speak with a qualified counsellor or mental health professional. General mental health services and community support organisations in Bangladesh can provide confidential guidance on compulsive behaviour and addiction.

fb77s support is available 24 hours a day, 7 days a week, 365 days a year. Our team is trained to assist with responsible gaming matters in a non-judgmental and confidential manner. You do not need to be in crisis to reach out — even a conversation about setting new limits or understanding your options is something our team is glad to help with.

Whether you are a new player or a long-time member of the fb77s community, the following guidelines will help you keep gambling a positive and enjoyable part of your leisure time rather than letting it become a source of harm.

• Set a budget before you play and treat it as the cost of entertainment, not as an investment. Only gamble with money you can comfortably afford to lose without affecting your daily life, bills, or savings.
• Never chase your losses. The desire to win back money you have lost is one of the most common triggers for problem gambling. Accept losses as part of the game and walk away when your session budget is spent.
• Take regular breaks. Use the session timer and reality check features on fb77s to remind yourself to step away, stretch, eat, and spend time on other activities you enjoy.
• Do not gamble when you are emotional. Gambling when you are stressed, anxious, depressed, or under the influence of alcohol or other substances significantly increases the risk of making poor decisions and developing harmful habits.
• Keep gambling separate from your financial obligations. Never use money set aside for rent, school fees, household expenses, or emergency savings for gambling. Treat your gambling budget as a completely separate, discretionary fund.
• Understand how games work. All casino games — including slots, live dealer games, and sports betting — are designed with a mathematical edge in favour of the house over the long term. There is no guaranteed winning strategy. Play for enjoyment, not for income.
• Share your limits with someone you trust. Telling a family member or close friend about the limits you have set for yourself creates a layer of external accountability that can be very effective in maintaining responsible habits.
• Review your account history regularly. fb77s provides a full transaction and betting history in your account portal. Reviewing this regularly gives you an honest picture of your spending patterns and can prompt timely adjustments.

Gambling at fb77s should feel like watching the Bangladesh Tigers chase a target in a T20 final — exciting, engaging, and ultimately enjoyable regardless of the outcome. If it ever starts to feel like an obligation, an escape, or a source of financial anxiety, that is the signal to pause and use the tools available to you.

fb77s maintains a dedicated responsible gaming support pathway separate from general customer service. If your enquiry relates to problem gambling, self-exclusion, account limits, or concerns about a family member's gambling, please reach out to us directly using any of the channels below. All responsible gaming communications are treated as strictly confidential.

• Email: [email protected] — use the subject line "Responsible Gaming Request" for priority handling
• Live Chat: Available 24/7 via the account portal — inform the agent at the start of the conversation that your enquiry relates to responsible gaming
• Response time: Live chat responses average 2–5 minutes; email responses within 5 business hours for responsible gaming matters
• Support hours: Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week

Our responsible gaming team can assist with: activating deposit or loss limits, setting or extending a time-out period, initiating self-exclusion, requesting a balance refund following self-exclusion, removing you from marketing lists, and providing referrals to external professional support services where appropriate.